Ecom Manager
The following overview is based on the front and backend management that the site user and site administrator will enjoy.
(NB: The following is the system standard and will be tailored to the specific client requirement)
.: ECOM MANAGER - Frontend User Areas
The E-Com Manager software is a fully integrated E-Commerce software package that covers all aspect of trading online.
Site users have the ability to use a dynamic search facility which enables the user to search by (Examples Only):
- Category Search
- Brand Search
- Product Code
- Keyword
Once a site user has chosen their preferred search choice the system will direct the user through to the search results page. This page generally consists of a google style pagination facility, page numbers that are available to click as well as a next and previous.
The search results page shows a thumbnail image, title, brief description, cost, more info button and add to cart.
If the user chooses the more information option they will be taken through to the product details page where the user will be able to see a the full information regarding the product. The information displayed would be:
- Main Product Image
- Product Code
- Product Title
- Product Description
- Product Price
- Product Size Options (Where Applicable)
- Product Colour Options (Where Applicable)
From this point the user will have the ability to add the product to their shopping cart and or go back to the search results page. If the user chooses to return to the search results they will be taken back to the results of the previous search.
If the user chooses the ‘add to cart’ option the product will be added to the shopping cart and enable the user to specify the quantity required, in addition the user will have the ability to specify the colour / size options they wish to purchase (Where Applicable). Once the user has specified their requirement they will have the ability to enter their delivery address if different from the card holder address.
From this point the user can continue shopping or checkout.
If the user chooses the ‘checkout’ option the system will direct them through to the customer detail screen, if the person has already shopped with the website before they will have the ability to input their username and password, this will ensure they do not have to input their personal details.
If the user has not shopped with the website before they will be required to enter all the details including a username and password (for future use). Once this has been done the user will be directed to the secure payment servers where they will be prompted to enter their card details.
The system checks the details in real-time, within generally 10 seconds the system will report back to say the amount has been approved or declined.
Based on the users order being approved the system will direct them to a thank you screen and display for them their order number.
In addition the user will also receive an email confirming their order details and again thanking them.
.: CUSTOMER HOMEPAGE MANAGEMENT AREA
The client homepage management facility enables registered users only to enter the client homepage area where the system will display for the user product alerts based on their profile settings where the system will display the latest products that have been added to the site since they last logged in and also their user management area where they will have the following options:
- Manage Orders
Registered users will have the ability to browse through all orders placed via the trading platform. User will have the ability to open a previously placed order and if required select the repeat order status which will move the order back to the shopping cart and enable the user to specify quantities and then place the order. The order management facility will show the current order status.
- Manage Details
The user will have the ability to manage their contact information and their password.
.: ECOM MANAGER - Backend Site Administration Area
The E-Com Manager software is designed to ensure all aspects of the management of the website are able to be handled in house by the site administrator. The private area of the website is called Site Manager and requires a username and password to gain entry.
The system is broken down to the following areas:
- Product Manager
- Order Manager
- Customer Manager
- Shipping Manager
.: PRODUCT MANAGER
Product Manager enables the site administrator to manage all aspects of their product management in real-time. Admin has the ability to Add / Remove and Update product information as and when required. Admin has the ability to browse all products or search for a product using a keyword and or a category search.
Whether a new product needs adding to the website, or for example an existing product description needs changing admin simply uses Product Manager to perform these requirements.
When new products are added to the website admin is required to complete the product form which generally includes the product title, description, product code, RRP price, Trade price, product category / sub category. Once admin has added the information they will then have the ability to add the product images.
Category
Within Product Manager is category management, this ensures that admin can create and manage product categories. This ensures that if the website wishes to launch a new range of products admin simply creates the new product category to assign the new products to. Once admin has created the new product category it will be displayed at the front end of the website to enable site users to search by it.
Image Management
Regarding image for products, to ensure ease of use the system gives admin a browse option of their computer, this enables them to locate the image they require and once located they simply press the upload option which places the image directly on the server. This process caters for thumbnail and preview images as well as files and ensures FTP is not required.
Stock Level Management
Within Product Manager is the ability to specify quantities for each product, this ensures that products cannot be oversold, once a product is sold out the system automatically removes it from the website and emails admin to notify them. The option for admin is either to leave the product unavailable or to re-assign a stock level which will automatically place the product back on the server.
Size / Colour Management
The size management facility enables the site administrator to fully manage the size / colour options for the clothing product with the e-commerce store. Admin has the ability to input all the size / colour options required for all products on a general basis.
Once admin has created their size and colour options they will simply assign the sizes available on the product management page, once the sizes have been specified admin will be required to specify the colours that are available within each size option..
To enable admin to manage the pricing for products on a colour / size line the system will enable admin to enter a price for each colour / size way (if required).
Homepage Management
Admin will have the ability to select products from the database and specify them as highlighted products / special offers. Once the products have been assigned each time the homepage is viewed the system will refresh and randomly display the properties.
Associated Products
Admin will have the ability from the product record to select specific products that they wish to associate. Once the products have been specified the system will display the associated products within the product detail of the selected product.
.: ORDER MANAGER
To ensure all orders are managed properly the system includes a full order management facility. All orders that are approved are instantly written to the orders management database and are available to browse on a monthly basis.
All orders received are given a unique order number which is confirmed to the client on their thank you email.
As mentioned admin receives an email notifying them there has been an order, this email includes the order number for ease of location.
Once admin has entered Order Manager the system defaults the display to the current month and shows all orders received on a line format. Once admin clicks the order number the full order information is displayed including the customers details and also the order information.
Within the order screen on a per order level is shipping management, this enables admin to input the shipping information for a product eg/ Name of carrier, consignment note number etc.
It is recommended that this process is done on the day of dispatch as the system can automate an email to the customer notifying them their order has been shipped and to expect to receive it in ‘X’ days.
Once an order is set as shipped the colour status changes which enables admin at a glance to view the orders that still require fulfillment.
On an ongoing basis the system enables admin to browse through all months the system has been trading for. The information the system gives as standard is the number of orders and the total sales within a particular month.
.: CUSTOMER MANAGER
Customer manager enables all the customers of the system to be housed within their own database. This enables admin to view and review the information on the people that have shopped with the website.
From the customer detail page admin has the ability to view all the orders the client has placed with the website. The system will display the number of orders and the average spend per order.
Customers details are shown in a basic format and if clicked the system will display all the information held on that particular customer.
.: SHIPPING MANAGER
The shipping management facility enables admin to manage the shipping service levels within the site. At the point of creating a shipping service admin is required to specify the following information:
- Shipping Service Title
- Cost
Once admin has specified the above they will simply press the update option at which point the information will be saved.
For more information on the Ecom Manager software please call us: +44(0)161 643 2876
